FAQ

FREQUENTLY ASKED QUESTIONS

— SHIPPING —

How long does delivery take?
Orders are processed within 1–3 business days, and delivery typically takes 7–15 business days depending on your location. You'll receive a tracking number by email once your order ships.

Do you offer free shipping?
Yes! We offer FREE shipping on all orders, with no minimum purchase.

Which countries do you ship to?
We currently ship to the United States, United Kingdom, Canada, and Australia.

Will I get a tracking number?
Absolutely. As soon as your order ships, we'll email you a tracking number. Please allow 24–48 hours for tracking to update.

Why did my items arrive in separate packages?
To get your order to you as fast as possible, items may ship from different fulfillment centers and arrive on different days. You'll receive tracking for each package.

— ORDERS & PAYMENT —

Is checkout secure?
Yes. Our checkout is fully encrypted and secure. We never store your full payment details.

Can I change or cancel my order?
Contact us within 12 hours of ordering and we'll do our best to update or cancel it before it's processed for shipping.

— RETURNS & REFUNDS —

What is your return policy?
You have 14 days from delivery to request a return on unused items in original condition. See our Refund & Return Policy for full details.

What if my item arrives damaged or wrong?
Email us within 7 days with a photo and we'll send a replacement or full refund at no extra cost — usually with no need to return the item.

— CONTACT —

How can I reach you?
Email us anytime at sezayfinds@hotmail.com. We reply within 24 hours, Monday to Friday.