Frequently Asked Questions

Where do you deliver?

Available destinations are shown at checkout. We intend to serve selected international markets, including the United States, United Kingdom, Canada and Australia, subject to product availability and carrier coverage.

How long does delivery take?

Delivery estimates depend on the product, fulfilment location and destination. The relevant estimate will be shown before purchase where available. We do not use one blanket delivery promise for every product.

Is shipping always free?

No blanket free-shipping promise applies. Any shipping charge, or any genuine free-shipping offer, will be shown before checkout.

Can I track my order?

Where tracking is available, tracking information is provided after dispatch.

Can an order arrive in more than one parcel?

Yes. Products may be fulfilled from different locations, so an order can occasionally arrive in separate parcels.

Can I cancel an order?

Contact us as soon as possible. If the order has not been dispatched, we will try to stop it. Any mandatory cancellation rights that apply to you remain unaffected.

What if an item is faulty, damaged or incorrect?

Contact us as soon as reasonably possible. We will provide the remedy required by applicable law and our Refund & Returns Policy. A short internal reporting window does not remove statutory rights that cannot be excluded.

How do returns work?

Return rights depend on the reason for return and the law that applies to your purchase. Our Refund & Returns Policy explains the process. Do not send items to our registered office unless we specifically instruct you to do so.

How can I contact you?

Email sezayfinds@hotmail.com.