Refund & Returns Policy

Last updated: 29 October 2026

SEZAY FINDS LTD
Company number: 17539420
Registered in England and Wales
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: sezayfinds@hotmail.com

This policy applies to purchases made from Sezay Finds. It is in addition to, and does not limit, any mandatory consumer rights that apply where you live.

1. Change-of-mind returns

Unless a legal exception applies, you may request a change-of-mind return within 14 days after delivery. For customers in the United Kingdom who exercise the statutory right to cancel an eligible distance contract, you then have a further 14 days to send the goods back after telling us that you wish to cancel.

To start a return, email sezayfinds@hotmail.com with your order number. We will provide return instructions and the applicable return address. Do not send goods to our registered office unless we specifically instruct you to do so.

For a change-of-mind return, goods should be handled only as reasonably necessary to establish their nature, characteristics and functioning. We may make a lawful deduction from the refund for diminished value caused by handling beyond that level.

2. Return shipping

For a lawful change-of-mind return, you are responsible for the direct cost of returning the goods where applicable and where we have informed you of that responsibility. If goods are faulty, damaged, not as described, incorrect, or otherwise fail to meet mandatory consumer guarantees, we will bear return costs where required by law.

3. Refunds

Approved refunds are made to the original payment method. For UK statutory cancellations, we will refund the price paid and the cost of the least expensive standard delivery method we offered, in accordance with applicable law. We are not required to refund any extra amount paid for an enhanced or express delivery option above the standard delivery cost.

Where permitted by law, we may wait until we receive the returned goods or you provide evidence that you sent them back, whichever occurs first. Refund timing may also depend on your payment provider.

4. Faulty, damaged or incorrect goods

Please contact us as soon as reasonably possible if an item arrives faulty, damaged, incorrect or materially not as described. Photos can help us investigate, but a failure to contact us within an arbitrary short period does not remove rights that cannot lawfully be excluded.

UK consumers may have statutory remedies under the Consumer Rights Act 2015, including a short-term right to reject certain faulty goods within 30 days, subject to the Act. Australian consumers retain all rights under the Australian Consumer Law, including consumer guarantees that cannot be excluded. Other customers retain any mandatory rights under the law applicable to them.

5. Exceptions

Some goods may be excluded from change-of-mind cancellation or return where the law allows, for example certain personalised goods, sealed hygiene goods after unsealing, or other categories expressly exempted by applicable law. Any product-specific exception will be disclosed before purchase where required.

6. Exchanges

Where an exchange is available, we will explain the process after you contact us. Your statutory rights remain unaffected.

7. Cancellations before dispatch

If you ask to cancel before dispatch, we will try to stop the order. If we cannot stop it because fulfilment has already begun, any applicable statutory cancellation and return rights remain available. We do not impose a blanket “12-hour only” cancellation rule where the law gives you broader rights.

8. Contact

Email: sezayfinds@hotmail.com

9. Model cancellation form (UK consumers)

If you are a UK consumer and wish to cancel an eligible distance contract, you may use the following form, although you are not required to use it:

To: SEZAY FINDS LTD, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom; email: sezayfinds@hotmail.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date: